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Privacy Policy for Staff Education Assistance Program (SEAP)

1. Introduction

Welcome to Dimapilis Life Care. We understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices and procedures regarding the collection, use, disclosure, and safeguarding of your information when you access and use our Staff Education Assistance Program (SEAP).

By using SEAP, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to gain a clear understanding of how we handle your personal data, the measures we take to protect it, and your rights concerning your information. If you do not agree with the terms outlined in this policy, please refrain from using our services.

Our goal is to provide a secure and reliable platform while ensuring that your privacy is respected and protected. Should you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us at the provided contact details.

2. Information We Collect

To provide and improve our Staff Education Assistance Program (SEAP), we may collect and process various types of information from our users. The information we collect includes, but is not limited to, the following categories:

a) Personal Identification Information:

We collect personal identification information to verify your identity, manage your account, and provide a personalized experience. This may include:

  • Name: Your full name to personalize your interactions and for account verification purposes
  • Email Address: Your email address to communicate with you about your account, send you important updates, and provide customer support
  • Phone Number: Your contact number to assist with customer support and for any urgent communications
  • Job Title and Role: Information about your position within the facility to tailor the training content and ensure appropriate access levels
  • Facility Name and Address: Details of the facility where you are employed to maintain accurate records and provide location-specific services.

b) Payment Information:

To process subscriptions and payments for SEAP, we collect payment-related information. This may include:

  • Credit Card Details: Information such as credit card number, expiration date, and CVV code to facilitate secure payment processing
  • Billing Information: Billing address and other relevant details to ensure accurate and authorized transactions.

c) Usage Data:

We collect data on how you interact with our platform to improve user experience and enhance our services. This may include:

  • Details of Visits: Information about your visits to our platform, such as the pages you view, the duration of your visits, and the links you click
  • Resource Access: Data on the specific training modules and resources you access, to track progress and engagement
  • Traffic Data: Information about your online activity, including IP address, browser type, and internet service provider, to analyze user behavior and improve our platform
  • Location Data: Approximate geographic location data derived from your IP address to provide region-specific content and services.
  • Logs: Server logs and other communication data to monitor system performance, troubleshoot issues, and ensure the security of our platform.

By collecting and processing this information, we aim to deliver a seamless and effective training experience, tailor our services to meet your needs and maintain the security and integrity of our platform. All collected data is handled in accordance with this Privacy Policy and applicable data protection laws.

3. How We Use Your Information

We collect and process information to provide, maintain, improve, and communicate about our Staff Education Assistance Program (SEAP). The ways in which we use your information include, but are not limited to, the following:

a) To Provide and Maintain Our Service:

We use your information to ensure that our services function properly and to provide you with the best possible experience. This includes:

  • Account Setup and Management: Using your personal identification information to create and manage your user account, ensure secure access, and personalize your user experience.
  • Transaction Processing and Billing Management: Utilizing your payment information to process subscription fees, manage billing cycles, handle payment confirmations, and address any payment-related issues.

b) To Improve Our Service:

We analyze the information we collect to understand how users interact with our platform and to make enhancements that improve overall functionality and user satisfaction. This includes:

  • Understanding Usage Patterns: Monitoring usage data to gain insights into how our platform is being used, identify popular features, and determine areas that need improvement.
  • Enhancing User Experience: Making data-driven decisions to optimize the user interface, streamline navigation, and ensure that our training materials meet the needs of our users effectively.

c) To Communicate with You:

We use your contact information to keep you informed about important updates and to provide support when needed. This includes:

  • Administrative Communications: Sending you notifications about changes to our terms, conditions, and policies, as well as updates to our services and features.
  • Customer Support: Responding to your inquiries, resolving technical issues, and providing assistance to ensure a smooth and satisfactory experience with SEAP.

d) For Compliance and Protection:

We use your information to comply with legal requirements and to safeguard the interests of our users and the public. This includes:

  • Legal Compliance: Ensuring that our practices adhere to applicable laws, regulations, and industry standards, including data protection and privacy laws.
  • Protecting Rights and Safety: Taking measures to protect the rights, property, and safety of our users, employees, and the public. This includes preventing and addressing fraud, security breaches, and other potential threats.

By using the information we collect in these ways, we aim to provide a reliable, secure, and user-friendly platform that meets your training needs while safeguarding your personal data and ensuring compliance with legal obligations.

4. Sharing Your Information

We understand the importance of keeping your personal information private and secure. However, there are certain circumstances under which we may share your information with third parties. These situations include:

a) With Service Providers:

We may share your information with trusted third-party vendors, service providers, contractors, or agents who perform services on our behalf. These services may include, but are not limited to:

  • Payment Processing: Facilitating transactions and managing billing through secure payment gateways.
  • Hosting and IT Services: Providing cloud storage, data hosting, and maintenance services to ensure the smooth operation of our platform.
  • Customer Support: Assisting with customer inquiries, troubleshooting issues, and providing technical support.
  • Marketing and Communications: Managing email communications, newsletters, and other forms of outreach to keep you informed about updates and services.

These third parties are required to use your information solely to provide the services we have requested and are contractually obligated to maintain the confidentiality and security of your information.

b) For Business Transfers:

In the event that Dimapilis Life Care undergoes a merger, acquisition, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, your information may be transferred as part of the transaction. This includes situations where:

  • Mergers and Acquisitions: Our company merges with or is acquired by another entity.
  • Asset Sales: We sell or transfer some or all of our business assets, including user information, to another company.

In such cases, we will provide notice to you before your information is transferred and becomes subject to a different privacy policy, allowing you to make informed decisions regarding your continued use of SEAP.

c) For Legal Obligations:

We may disclose your information to comply with legal obligations, protect our rights, and ensure the safety of our users and the public. This includes disclosures:

  • Compliance with Laws: Where required by applicable laws, regulations, or legal processes.
  • Governmental Requests: In response to requests from government authorities, regulatory bodies, or law enforcement agencies.
  • Judicial Proceedings: In connection with legal proceedings, court orders, or subpoenas.
  • Protection of Rights: To enforce our terms and conditions, protect our rights, property, or safety, and prevent fraud or other illegal activities.

d) With Your Consent:

We may share your information with third parties when we have your explicit consent to do so. This includes instances where you authorize us to share your information with others for specific purposes.

By understanding these situations, you can be assured that we only share your information when necessary and with appropriate safeguards in place to protect your privacy.

5. Data Security

Dimapilis Life Care is committed to safeguarding your personal information. We employ a comprehensive approach to data security that includes administrative, technical, and physical measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. Our data security practices include, but are not limited to, the following:

a) Administrative Security Measures:

We implement policies and procedures to manage and protect your personal information, including:

  • Access Controls: Limiting access to personal information to authorized personnel who need it to perform their job functions.
  • Training: Providing regular training to our employees on data privacy and security best practices to ensure they understand their responsibilities in protecting your information.
  • Incident Response: Establishing an incident response plan to address potential data breaches promptly and effectively.

b) Technical Security Measure:

We utilize advanced technology to secure your personal information, including:

  • Encryption: Using encryption protocols to protect your data during transmission and storage, ensuring that it remains confidential and secure.
  • Firewalls: Implementing firewall protects to prevent unauthorized access to our systems and networks.
  • Intrusion Detection and Prevention Systems (IDPS): Monitoring network traffic for suspicious activities and implementing measures to prevent unauthorized access.

c) Physical Security Measure:

We employ physical security controls to protect our facilities and data storage locations, including:

  • Secure Facilities: Ensuring that our data centers and offices are protected by physical security measures such as access controls, surveillance cameras, and security personnel.
  • Restricted Access: Limiting physical access to sensitive areas to authorized personnel only.

d) Regular Security Assessments:
We conduct regular security assessments, including vulnerability scans and penetration testing, to identify and address potential security weaknesses in our systems and processes.

e) Third-Party Security:

When we engage third-party service providers to process personal information on our behalf, we ensure that they implement security measures that meet our standards. We require these providers to enter into agreements that mandate the protection of your data and compliance with applicable data protection laws.

f) Continuous Improvement:

We are committed to continuously improving our data security practices to adapt to evolving threats and advancements in technology. We review and update our security measures regularly to ensure they remain effective and aligned with industry standards.

Disclaimer:

While we take extensive measures to protect the personal information you provide to us, please be aware that no security measures are perfect or impenetrable. Despite our best efforts, we cannot guarantee absolute security. We encourage you to take your own precautions to protect your personal information when using our services.

By implementing these comprehensive security measures, we aim to provide a secure environment for your data and to maintain your trust in our commitment to protecting your privacy.

6. Data Retention

Dimapilis Life Care is committed to retaining your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. Our data retention practices ensure that your information is kept secure and used appropriately, while also complying with legal and regulatory requirements. Here’s how we manage data retention:

a) Purpose-Driven Retention:

We retain your personal information for the duration necessary to provide you with the Staff Education Assistance Program (SEAP) services and to achieve the objectives stated in this Privacy Policy. This includes:

  • Account Management: Maintaining your information to manage your account, provide customer support, and communicate with you regarding SEAP.
  • Service Improvement: Using your data to analyze and improve our services, ensuring a high-quality user experience.

b) Compliance with Legal Obligations:

We retain your information to the extent required to comply with applicable laws and regulations, including:

  • Regulatory Requirements: Adhering to data retention laws and regulations that mandates specific retention periods for certain types of information.
  • Legal Processes: Retaining information as necessary to comply with legal processes, such as court orders, subpoenas, or other legal requirements.

c) Dispute Resolution:

We may retain your personal information to resolve disputes, enforce our policies, and protect our legal rights. This includes:

  • Investigations: Keeping records to investigate and address any complaints or disputes related to our services.
  • Policy Enforcement: Retaining data to monitor compliance with our terms and conditions and take necessary actions against violations.

d) Retention Periods:

The specific retention periods for different categories of personal information depend on the nature of the information and the purposes for which it is processed. Generally, we will retain your data for:

  • User Account Data: The duration of your subscription to SEAP and a reasonable period thereafter to manage any post-subscription inquiries or issues.
  • Payment Information: A period necessary to process transactions, handle billing inquiries, and comply with financial record-keeping requirements.
  • Usage Data: The time needed to analyze and improve our services, typically retained in aggregate form for statistical purposes.

e) Data Deletion:

Once the retention period expires, or the information is no longer needed for the purposes outlined, we will securely delete or anonymize your personal information. Our data deletion practices ensure that your information is removed from our systems in a manner that prevents unauthorized access or recovery.

f) User Rights and Requests:

You have the right to request the deletion of your personal information at any time, subject to certain legal and contractual obligations. To exercise this right, please contact us using the contact information provided in this Privacy Policy. We will respond to your request in accordance with applicable data protection laws.

By adhering to these data retention practices, we aim to balance the need to maintain essential information with the importance of protecting your privacy and complying with legal requirements.

7. Your Data Protection Rights

Dimapilis Life Care is committed to ensuring that your data protection rights are respected and upheld. Depending on your location, you may have certain rights regarding your personal data under applicable data protection laws. These rights are designed to give you control over how your personal information is used and processed. Below is a detailed explanation of these rights:

a) The Right to Access:

You have the right to request copies of your personal data that we hold. This allows you to understand what information we have about you and to verify that we are processing it in accordance with the law.

How to Exercise: To request a copy of your personal data, please contact us using the contact information provided in this Privacy Policy. We will respond to your request within the time frame required by applicable laws.

b) The Right to Rectification:

You have the right to request that we correct any information you believe is inaccurate or complete any information you believe is incomplete. This ensures that your data is accurate and up-to-date.

How to Exercise: If you believe that any of your personal data is incorrect or incomplete, please contact us with the details of the inaccuracies or missing information. We will promptly make the necessary corrections.

c) The Right to Erasure:

You have the right to request that we erase your personal data, under certain conditions. This is also known as the “right to be forgotten.” This right allows you to request the deletion of your data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable).

How to Exercise: To request the deletion of your personal data, please contact us with your specific request. We will review your request and respond in accordance with applicable laws. Note that there may be legal or regulatory reasons that require us to retain certain information.

d) The Right to Restrict Processing:

You have the right to request that we restrict the processing of your personal data, under certain conditions. This means that we can store your data but not use it for any other purposes.

How to Exercise: If you wish to restrict the processing of your personal data, please contact us with the details of your request. We will evaluate your request and respond accordingly, ensuring that your data is only used as permitted.

e) The Right to Object to Processing:

You have the right to object to the processing of your personal data, under certain conditions. This includes the right to object to processing based on legitimate interests or for direct marketing purposes.

How to Exercise: If you object to our processing of your personal data, please contact us with your reasons for the objection. We will consider your objection and inform you of our decision in accordance with applicable laws.

f) The Right to Data Portability:

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. This right allows you to obtain your data in a structured, commonly used, and machine-readable format.

How to Exercise: To request data portability, please contact us with the details of your request. We will provide your data in the required format and transfer it as per your instructions, subject to any legal constraints.

g) How to Contact Us:

To exercise any of these rights, please contact us at:

Dimapilis Life Care

Email: SEAPcustomersupport@dimapilislifecare.com or SEAP@dimapilislifecare.com

We are committed to responding to your requests in a timely manner and in accordance with applicable data protection laws. If you have any concerns about how we handle your personal data, please do not hesitate to reach out to us for further assistance.

By understanding and exercising these rights, you can take control of your personal data and ensure that it is handled in a way that respects your privacy and meets your expectations.

8. Children’s Privacy

Dimapilis Life Care is committed to protecting the privacy of children. Our Staff Education Assistance Program (SEAP) is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under this age.

a) No Collection of Data from Children Under 13:

We design our services and content with the intention that they are used by adults, particularly staff members of nursing homes and other healthcare facilities. We understand the importance of protecting the privacy and safety of children online and therefore do not knowingly collect, use, or disclose personal information from children under the age of 13.

b) Actions Upon Discovery:

In the event that we become aware that we have inadvertently collected personal information from a child under the age of 13 without proper parental consent, we will take immediate steps to delete such information from our records. This includes:

  • Identification and Deletion: Promptly identifying and removing any personal data associated with the child from our databases.
  • Parental Notification: If applicable, notifying the parents or guardians of the child about the data collection and the steps taken to delete the information.

c) Parental Involvement:

We encourage parents and guardians to be actively involved in their children’s online activities and to educate them about safe and responsible use of personal information on the internet. If parents or guardians believe that their child has provided us with personal information without their consent, they should contact us immediately.

d) Contacting Us:

If you have any concerns or questions about the privacy of children using our services, or if you believe that we might have collected information from a child under 13, please contact us at:

Dimapilis Life Care

Email: SEAPcustomersupport@dimapilislifecare.com or SEAP@dimapilislifecare.com

We are committed to addressing any concerns promptly and ensuring that our practices comply with applicable laws and regulations regarding children’s privacy.

e) Legal Compliance:

We adhere to the Children’s Online Privacy Protection Act (COPPA) and other relevant laws and regulations that are designed to protect the privacy of children online. Our commitment includes implementing practices that prevent the collection, use, and disclosure of personal information from children under the age of 13 without appropriate parental consent.

By outlining our policies and practices regarding children’s privacy, we aim to ensure a safe and compliant environment for all users of SEAP, while protecting the privacy and safety of children.

9. Limitation of Liability

Dimapilis Life Care is committed to providing secure and reliable services through our Staff Education Assistance Program (SEAP). However, it is important to outline the limitations of our liability to ensure clarity and set appropriate expectations. The following terms apply to our liability under this Privacy Policy:

a) Limitation on Monetary Liability:

Dimapilis Life Care’s liability to the Client under this Privacy Policy and in connection with the use of SEAP is limited to the amount paid by the Client for the services. This means that the total amount of compensation or damages that Dimapilis Life Care may be required to pay will not exceed the fees the Client has paid for SEAP during the relevant subscription period.

b) No Liability for Indirect Damages:

Dimapilis Life Care is not liable for any indirect, incidental, or consequential damages that may arise from the use of our services. This includes, but is not limited to:

  • Loss of Profits: Any loss of business profits, revenue, or anticipated savings.
  • Business Interruption: Any interruption of business operations or loss of business opportunity.
  • Loss of Data: Any loss, corruption, or unauthorized access to data.
  • Reputational Damage: Any damage to reputation or goodwill.

c) Scope of Limitation:

The limitations of liability apply to all claims, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if Dimapilis Life Care has been advised of the possibility of such damages. These limitations are intended to apply to the fullest extent permitted by applicable law.

d) Exceptions to Limitation:

This limitation of liability does not apply in cases of gross negligence, willful misconduct, or any other liability that cannot be excluded or limited by law. In such cases, the liability will be limited to the maximum extent permitted by applicable law.

e) Risk Acknowledgment:

By using SEAP, the Client acknowledges and accepts that there are inherent risks associated with online services, including potential data breaches, technical issues, and other unforeseen events. Dimapilis Life Care endeavors to mitigate these risks through robust security measures and diligent practices, but absolute security cannot be guaranteed.

f) Mitigation of Damages:

The Client agrees to take reasonable steps to mitigate any damages or losses that may arise from the use of SEAP. This includes implementing appropriate security measures, regularly backing up data, and promptly notifying Dimapilis Life Care of any issues or concerns.

g) Notification of Claims:

The Client agrees to promptly notify Dimapilis Life Care of any claims or potential claims arising under this Privacy Policy. This allows us to address and resolve issues in a timely manner, potentially minimizing any damages or losses.

By setting forth these limitations, Dimapilis Life Care aims to clearly define the extent of our liability and ensure that both parties have a mutual understanding of the risks and responsibilities involved. This limitation of liability is an essential part of our commitment to providing transparent and fair services while protecting the interests of both Dimapilis Life Care and our clients.

10. Third-Party Services

Dimapilis Life Care utilizes third-party service providers to enhance and support the functionality of the Staff Education Assistance Program (SEAP). These third-party providers may offer various services, such as payment processing, data hosting, customer support, and other essential services. While we make every effort to ensure that these third-party service providers adhere to stringent privacy and security standards, it is important to understand the following:

a) Selection and Vetting:

We carefully select third-party service providers who demonstrate a commitment to privacy and data security. Before partnering with any third party, we conduct thorough due diligence to evaluate their privacy practices, security measures, and compliance with applicable data protection laws.

b) Contractual Obligations:

We enter into agreements with third-party service providers that mandate the protection of your personal information. These agreements require the service providers to implement appropriate security measures, use the information only for the purposes specified by Dimapilis Life Care, and comply with all relevant privacy regulations.

c) Limited Responsibility:

Despite our efforts to ensure that third-party service providers comply with our privacy standards, Dimapilis Life Care cannot be held responsible for the actions, omissions, or policies of these third parties. This includes any unauthorized access, use, disclosure, or loss of personal information that may occur while under the control of a third-party service provider.

d) Disclosure to Third Parties:

Your personal information may be shared with third-party service providers for specific purposes, such as:

  • Payment Processing: Facilitate transactions and manage billing through secure payment gateways.
  • Data Hosting and Storage: Store and manage data on cloud-based servers and ensure data availability and integrity.
  • Customer Support: Provide assistance and resolve issues through third-party customer support services.
  • Marketing and Analytics: Conduct marketing campaigns and analyze user behavior to improve our services.

e) User Awareness:

We strive to keep you informed about the involvement of third-party service providers in handling your personal information. By using SEAP, you acknowledge and consent to the involvement of these third parties in the processing of your data as described in this Privacy Policy.

f) Independent Privacy Policies:

Third-party service providers may have their own privacy policies and practices that govern their use of your personal information. We encourage you to review the privacy policies of these third parties to understand how they handle your data. Dimapilis Life Care is not responsible for the privacy practices or content of third-party websites or services.

g) Liability and Dispute Resolution:

In the event of any issues or disputes arising from the actions of third-party service providers, Dimapilis Life Care will make reasonable efforts to assist in resolving the matter. However, ultimate responsibility for addressing such issues lies with the third-party provider. We recommend contacting the third party directly for resolution.

By acknowledging these terms, you agree to the involvement of third-party service providers in the processing of your personal information and understand the limitations of Dimapilis Life Care’s responsibility for their actions.

11. User Responsibility

As a user of the Staff Education Assistance Program (SEAP) provided by Dimapilis Life Care, it is essential to understand your responsibilities in maintaining the security and integrity of your account. By accessing and using SEAP, you agree to the following responsibilities:

a) Confidentiality of Login Credentials:

You are responsible for keeping your login credentials, including your username and password, confidential. This includes:

  • Secure Storage: Ensuring that your login credentials are stored securely and not shared with anyone else.
  • Unique Password: Creating a strong, unique password that is not easily guessable and regularly updating it to enhance security.
  • Access Control: Limiting access to your account to authorized personnel within your facility only, and not sharing your login credentials with unauthorized individuals.

b) Monitoring Account Activity:

You are responsible for monitoring all activities that occur under your account. This includes:

  • Regular Reviews: Regularly reviewing your account activity to identify any unauthorized access or suspicious activities.
  • Prompt Reporting: Immediately reporting any unauthorized use or suspicious activity to Dimapilis Life Care to ensure swift action and prevent potential security breaches.

c) Compliance with Policies:
You are responsible for ensuring that all activities conducted under your account comply with this Privacy Policy, the Terms of Service, and any other applicable policies or guidelines. This includes:

  • Adhering to Guidelines: Following all guidelines and instructions provided by Dimapilis Life Care regarding the use of SEAP and its resources.
  • Preventing Misuse: Ensuring that your account is not used for any illegal, unauthorized, or unethical purposes.

d) Protection of Personal Information:

You are responsible for protecting the personal information of individuals whose data you may access or handle through SEAP. This includes:

  • Data Privacy: Ensuring that you handle personal information in accordance with data protection laws and regulations.
  • Secure Practices: Implementing secure practices to protect personal information from unauthorized access, disclosure, or misuse.

e) Updating Account Information:

You are responsible for keeping your account information up-to-date. This includes:

  • Accurate Information: Providing accurate and current information during the account setup process and updating it as necessary.
  • Facility Changes: Notifying Dimapilis Life Care promptly of any changes in your facility’s status, contact information, or authorized personnel to ensure proper account management.

f) Liability for Account Activities:

You are liable for all activities that occur under your account, whether authorized or unauthorized. This includes:

  • Consequences of Breach: Accepting responsibility for any consequences resulting from unauthorized access or misuse of your account due to failure to maintain the confidentiality of your login credentials.
  • Indemnification: Indemnifying Dimapilis Life Care against any claims, damages, or losses arising from activities conducted under your account.

By understanding and accepting these responsibilities, you contribute to the security and integrity of the SEAP platform. Dimapilis Life Care is committed to working with you to ensure a safe and productive training environment for all users.

12. Governing Law and Dispute Resolution

Dimapilis Life Care is committed to resolving any disputes that may arise in a fair and efficient manner. The following terms outline the governing law and dispute resolution process for issues related to this Privacy Policy and the use of the Staff Education Assistance Program (SEAP):

a) Governing Law:

This Privacy Policy and any disputes arising from or related to it are governed by the laws of the state where Dimapilis Life Care is registered, without regard to its conflict of law principles. This ensures that any legal matters will be addressed under the jurisdiction and legal framework familiar to Dimapilis Life Care.

b) Initial Dispute Resolution – Mediation:

In the event of a dispute, controversy, or claim arising out of or relating to this Privacy Policy or the use of SEAP, the parties agree to first attempt to resolve the issue through mediation. Mediation is a voluntary, confidential process in which a Neutral third party, the mediator, facilitates communication and negotiation between the disputing parties to help them reach a mutually acceptable resolution. The process includes:

  • Initiating Mediation: Either party may initiate mediation by providing written notice to the other party, describing the nature of the dispute and requesting mediation.
  • Selecting a Mediator: The parties will jointly select a qualified mediator who is experienced in handling similar disputes.
  • Meditation Process:The mediation sessions will be conducted in good faith, with both parties participating fully and openly in an effort to resolve the dispute amicably.
  • Confidentiality: All discussions and materials shared during mediation are confidential and cannot be used as evidence in any subsequent legal proceedings.

c) Binding Dispute Resolution – Arbitration:

If the dispute cannot be resolved through mediation within a reasonable timeframe, the parties agree to submit the dispute to binding arbitration. Arbitration is a private, less formal process where a Neutral arbitrator makes a decision to resolve the dispute. The arbitration process includes:

  • Initiating Arbitration: If mediation fails, either party may initiate arbitration by providing written notice to the other party.
  • Selecting an Arbitrator: The parties will jointly select a qualified arbitrator who is experienced in handling similar disputes.
  • Arbitration Procedure: The arbitration will be conducted in accordance with the rules of the chosen arbitration organization or as agreed upon by the parties. The arbitrator will consider the evidence and arguments presented by both parties and make a binding decision.
  • Enforcement of Award: The arbitrator’s decision will be final and binding on both parties, and may be enforced in any court of competent jurisdiction.
  • Costs: Each party will bear its own costs and expenses related to the arbitration, including legal fees, unless the arbitrator decides otherwise.

Exclusions:

Nothing in this section precludes either party from seeking injunctive or equitable relief in a court of law to prevent irreparable harm or to address urgent matters that cannot wait for the mediation or arbitration process.

e) Jurisdiction:

For any legal proceedings that may arise and are not subject to arbitration, the parties agree to submit to the exclusive jurisdiction of the state and federal courts located in the state where Dimapilis Life Care is registered. This ensures that any court-related matters are handled within a familiar and appropriate legal context.

By agreeing to these terms, both Dimapilis Life Care and the Client acknowledge their commitment to resolving disputes in a structured, fair, and efficient manner, ensuring that any issues are addressed with minimal disruption to their relationship and operations.

13. Changes to This Privacy Policy

Dimapilis Life Care is committed to maintaining the privacy and security of your personal information. As part of this commitment, we may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. The following outlines our approach to updating the Privacy Policy and how we will notify you of any changes:

a) Regular Updates:

We periodically review and update our Privacy Policy to ensure that it remains current and compliant with applicable laws and regulations. This ongoing review process helps us address emerging privacy and security issues and incorporate best practices in data protection.

b) Notification of Changes:

When we make significant changes to this Privacy Policy, we will notify you in a timely manner. Notification methods may include:

  • Posting on Our Website: We will post the updated Privacy Policy on this page of our website, making it accessible to all users.
  • Email Notification: In certain cases, we may send an email notification to registered users to inform them of the changes. This ensures that you are aware of important updates even if you do not frequently visit our website.

c) Effective Date:

Changes to this Privacy Policy become effective as soon as they are posted on this page, unless otherwise specified. The “Last Updated” date at the top of the Privacy Policy will be revised to indicate the date of the most recent changes. By continuing to use our services after the updated Privacy Policy is posted, you acknowledge and agree to the changes.
d) Periodic Review:

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Regular review of the Privacy Policy helps ensure that you understand your rights and our obligations concerning your data.

e) User Consent:

By continuing to use the Staff Education Assistance Program (SEAP) and our services after changes to this Privacy Policy have been posted, you are consenting to the updated terms. If you do not agree with the changes, you should discontinue use of our services and contact us to address any concerns.

f) Historical Versions:

For your convenience, we may retain and make available previous versions of this Privacy Policy. This allows you to see how our privacy practices have evolved over time. If you have any questions about past versions of the policy, please contact us.

g) Contact Information:

If you have any questions or concerns about changes to this Privacy Policy, please do not hesitate to contact us.

We are committed to transparency and open communication regarding our privacy practices. Your feedback and questions are important to us, and we will respond promptly to any inquiries.

By clearly outlining the process for updating our Privacy Policy and keeping you informed of changes, we aim to build and maintain your trust in our commitment to protecting your personal information.

14. Contact Us

We value your privacy and are committed to ensuring that your personal information is handled responsibly. If you have any questions, concerns, or feedback regarding this Privacy Policy or our data protection practices, please do not hesitate to reach out to us. We are here to assist you and address any inquiries you may have.

How to Contact Us:

Dimapilis Life Care

Email:
For support and specific questions related to privacy and data protection:

SEAPcustomersupport@dimapilislifecare.com

For general inquiries:

SEAP@dimapilislifecare.com

Our Commitment:

  • Timely Response: We strive to respond to all inquiries promptly and efficiently. Our goal is to address your questions and concerns within a reasonable timeframe.
  • Comprehensive Support: Whether you have questions about how your data is collected, used, or shared, or you need assistance with your account, our support team is ready to help.
  • Confidentiality: We take your privacy seriously. Any information you provide to us during your inquiry will be handled with the utmost confidentiality and in accordance with our Privacy Policy.

By maintaining open lines of communication, we aim to ensure that your experience with Dimapilis Life Care and the Staff Education Assistance Program (SEAP) is positive and transparent. Your feedback is important to us as it helps us continually improve our services and data protection practices.

Thank you for choosing Dimapilis Life Care. We are dedicated to providing you with the highest level of service and support.